Fulfillment Policy

1. Service Delivery

AI Master provides digital services delivered electronically. This policy outlines how and when services are fulfilled after purchase.

2. Tool Submission Services

2.1 Standard Submission

• Processing Time: 24-48 hours for review
• Delivery: Immediate access to submission dashboard
• Publication: Within 48 hours of approval
• Notification: Email confirmation at each stage

2.2 Priority Submission

• Processing Time: 4-12 hours for review
• Delivery: Immediate dashboard access with priority badge
• Publication: Within 12 hours of approval
• Support: Dedicated support channel

2.3 Rejection Handling

If your submission is rejected:

• You'll receive detailed feedback within 24 hours
• Free resubmission opportunity with corrections
• Full refund if rejection is due to our error
• Partial refund (50%) if you choose not to resubmit

3. Featured Listing Services

3.1 Activation Timeline

• Payment Confirmation: Instant via Stripe
• Feature Activation: Within 2 hours of payment
• Homepage Display: Immediate upon activation
• Category Prominence: Immediate boost in rankings

3.2 Featured Benefits Delivery

Upon activation, you receive:

• ⭐ Featured badge on your listing
• 🔝 Top placement in category pages
• 🏠 Homepage carousel inclusion
• 📊 Enhanced analytics dashboard
• 📧 Weekly performance reports
• 🎯 Priority in search results

3.3 Duration and Renewal

• 30-Day Featured: Starts immediately, ends exactly 30 days later
• 90-Day Featured: Starts immediately, ends exactly 90 days later
• Auto-Renewal: Optional, with 7-day advance notice
• Manual Renewal: Available 7 days before expiration

4. Credit Purchases

4.1 Credit Delivery

• Processing: Instant upon successful payment
• Account Update: Credits appear immediately in dashboard
• Confirmation: Email receipt within 5 minutes
• Validity: Credits never expire

4.2 Credit Usage

Credits can be used for:

• Tool submissions (10 credits)
• Tool updates (5 credits)
• Priority review (15 credits)
• Additional images (2 credits per image)
• Video embedding (5 credits)

5. Newsletter Subscriptions

5.1 Free Newsletter

• Confirmation: Immediate double opt-in email
• First Issue: Next scheduled send (weekly on Mondays)
• Delivery: Every Monday at 9:00 AM PST

5.2 Premium Newsletter

• Activation: Within 1 hour of payment
• Access: Immediate to premium archive
• Delivery: Twice weekly (Monday & Thursday)
• Exclusive Content: Available immediately

6. Advertising Services

6.1 Campaign Setup

• Review: 24 hours for ad creative approval
• Launch: Within 48 hours of approval
• Reporting: Real-time dashboard access
• Optimization: Ongoing throughout campaign

6.2 Ad Placement

• Banner Ads: Live within 24 hours
• Sponsored Listings: Live within 12 hours
• Newsletter Ads: Next available issue
• Homepage Takeover: Scheduled date confirmed

7. Delays and Issues

7.1 Technical Delays

In case of technical issues:

• We'll notify you within 2 hours
• Provide estimated resolution time
• Extend service duration for any downtime
• Offer compensation for significant delays (>24 hours)

7.2 Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to: natural disasters, server outages, cyber attacks, or government actions.

8. Service Modifications

8.1 Feature Updates

We continuously improve our services. Existing customers automatically receive:

• New features and enhancements
• Improved analytics and reporting
• Better placement algorithms
• Enhanced support tools

8.2 Service Changes

If we make significant changes to purchased services:

• 30-day advance notice via email
• Option to continue with existing terms
• Pro-rated refund if you choose to cancel

9. Quality Guarantee

We guarantee:

• 99.9% uptime for all services
• Accurate analytics and reporting
• Fair and transparent ranking algorithms
• Responsive customer support (24-hour response time)
• Secure payment processing

10. Support and Assistance

10.1 Support Channels

• Email: support@aimaster.com (24-hour response)
• Dashboard: In-app messaging (12-hour response)
• Priority Support: For featured customers (4-hour response)
• Documentation: Comprehensive help center available 24/7

10.2 Escalation Process

If issues are not resolved:

• Escalate to senior support within 48 hours
• Management review within 72 hours
• Resolution or refund within 5 business days

11. Refund Processing

When refunds are approved:

• Processing Time: 3-5 business days
• Method: Original payment method
• Notification: Email confirmation when processed
• Bank Processing: Additional 5-10 days depending on your bank

12. Contact Information

For fulfillment-related questions or issues:

Email: fulfillment@aimaster.com
Support: support@aimaster.com
Phone: +1 (555) 123-4567 (Mon-Fri, 9 AM - 6 PM PST)
Address: AI Master Inc., 123 Tech Street, San Francisco, CA 94105